Research, Advisory Services & Capacity Building
We seeks to transform individuals and organisations to higher performance through the provision of cutting-edge advisory services by providing reliable solutions that ensure credible bases for decision making.”
Research & Advisory Services — Research, Strategy, Individual and Organisational Performance
We deliver insight‑driven research and advisory that turns complexity into action. By combining rigorous evidence, sector expertise and hands‑on delivery, we help public and private organisations set strategy, optimise performance and build capability. Our multidisciplinary approach blends research, consulting and capacity building to produce decision‑ready insights, practical roadmaps and measurable results.
Service Categories
Research Services
Strategic Planning
Organisational & Individual Performance, Governance
Business Process Review & Organisation Design
Monitoring, Evaluation and Impact Assessments/evaluations
Contact / Schedule a discovery call
Research Services — Evidence that drives confident decisions
Actionable research and insights to inform strategy, policy and investment.
We deliver rigorous, tailored research that turns complex information into clear, decision‑ready evidence. Combining quantitative analytics, qualitative inquiry and sector expertise, our research services provide the facts and interpretation organisations need to prioritise opportunities, reduce risk, and demonstrate impact.
What we offer:
Custom research design
Bespoke study design, sampling strategy, and data collection plans aligned to your objectives and constraints.
Market & sector analysis
Market sizing, segmentation, consumer behaviour, competitor mapping, pricing studies and go‑to‑market intelligence.
Service Gap Analysis
Qualitative research
In‑depth interviews, focus groups, ethnography and thematic analysis to uncover motivations, barriers and user needs.
Quantitative research
Surveys, panel studies, statistical analysis and modelling to measure prevalence, correlations and trends.
Baseline, midline & endline studies
Robust measurement of program starting points, progress and outcomes.
Impact evaluations
Experimental, quasi‑experimental and mixed‑methods designs to estimate causal effects and program effectiveness.
Due diligence & feasibility studies
Commercial, regulatory and operational assessments to support investment, partnerships and project planning.
Policy analysis & program evaluation
Evidence‑based policy briefs, implementation reviews and recommendations for public and nonprofit programmes.
Longitudinal & tracer studies
Track cohorts over time to assess sustainability and long term outcomes.
Customer, employee & stakeholder surveys
Satisfaction, engagement and culture diagnostics with segmentation and action recommendations.
Data collection & field operations
Enumerators, remote data capture, mobile surveys, CATI/online panels and rigorous QC.
Data analysis & visualisation
Advanced analytics (regression, forecasting, clustering), dashboards and interactive reports.
Data quality assurance & audits
Sampling validation, data cleaning protocols and third‑party verification.
Research communication & dissemination
Executive summaries, policy briefs, presentations, and tailored workshops to translate findings into decisions.
Capacity strengthening
Training for in‑house research and M&E teams, methodology coaching and toolkits.
Our approach
- Problem‑first: We frame research around the decision you need to make to ensure relevance and impact.
- Mixed‑methods rigor: We combine qualitative depth with quantitative scale for robust, triangulated findings.
- Ethical & transparent: Informed consent, data protection, and clear documentation of methods and assumptions.
- Contextualised insight: Sector specialists interpret findings within practical operational, regulatory and market contexts.
- Action‑oriented outputs: Executive briefs, dashboards and prioritized recommendations designed for rapid uptake.
Why choose us
- Senior research expertise: Experienced methodologists and sector analysts ensure rigorous, relevant results.
- Decision focus: Studies built to answer specific strategic questions and inform tangible choices.
- Flexible delivery: From rapid diagnostics to large‑scale, multi‑year studies — we scale methods to fit timelines and budgets.
- Trusted ethics & security: Confidential handling of sensitive data and adherence to research best practice.
Tell us your priority question and we’ll propose an appropriate design, timeline and budget. Contact us to request a proposal, sample reports, or to schedule a scoping session.
Strategy Review: Strategic Planning, & Translating Strategy into Action
Facilitate annual and long-term strategy workshops, define vision, mission, and strategic objectives.
We partner with leadership teams to review strategies, plan and translate ambition into prioritized, measurable plans and sustainable execution.
Core services:
Strategy Review/Evaluation
Mid Term, End of Term, Review of overall strategic plans, annual performance plans, Annual Reports; Shareholder compact, and strategic risk registers; facilitation of management and board strategy planning sessions
Strategic diagnostics
Rapid situation analysis, SWOT, stakeholder mapping and competitive benchmarking to surface strategic choices.
Strategic Planning
Vision, mission & purpose design, Clarify organisational identity, strategic intent and long‑term aspirations; Strategy development; Annual Plans; Business Plans; Annual reporting .
Strategy formulation
Market positioning, value proposition, portfolio choices and growth vs. stewardship decisions.
Scenario planning & strategic foresight
Test assumptions, stress‑test plans and prepare contingency options for uncertainty.
Strategy Implementation
Translate strategic objectives, intentions into actionable plans;
Organisational Performance & Governance for performance and accountability
Optimise organisational structures, processes and culture to unlock enterprise potential.
Review and align operating model, governance, processes and talent to strategy to accelerate execution and reduce friction.
Core offering:
Operating model & organisation design
Organisational design (job families, career pathways)
Culture & organisation culture diagnostics and alignment
Business process improvement & automation roadmaps
Performance management systems (OKRs, KPIs, incentives)
Change management & transformation delivery
Workforce & talent Management/planning
Team building & team effectiveness Approach
Diagnostic led design, stakeholder engagement, prototyping & pilots, capability enablement, measured implementation with continuous improvement Deliverables
Target operating model, org charts, role profiles, process maps, SOPs, dashboards, change plans, team charters, talent matrices Outcome focus
Faster decisions, higher productivity, lower cost to serve, stronger cross functional alignment and sustained cultural change
Performance management systems (OKRs, KPIs, incentives)
Governance —For Performance and Accountability
Effective governance improves and strengthens performance. We help boards, executive teams and governance bodies establish clear structures, policies and practices that promote transparency, ethical conduct and measurable performance.
What we offer
- Board effectiveness & advisory: Board assessments, charters, committee design, onboarding for directors and board coaching to improve stewardship and decision quality.
- Governance frameworks & policies: Develop codes of conduct, conflict‑of‑interest policies, delegation of authority, whistleblowing procedures and governance manuals.
- Risk governance & oversight: Integrate enterprise risk management with board reporting, risk appetite statements, and escalation protocols.
- Compliance & regulatory readiness: Regulatory mapping, compliance programs, internal controls and audit support to meet industry and statutory requirements.
- Corporate ethics & culture: Ethics programmes, anti‑fraud measures, training and tone‑from‑the‑top interventions that embed ethical behaviour.
- Performance governance: Link strategy to measurable KPIs, balanced scorecards, executive incentive design and performance review processes.
- Stakeholder & ESG governance: Stakeholder engagement strategies, ESG policy development, disclosure frameworks and sustainability governance.
- Crisis governance & continuity planning: Board‑level crisis protocols, decision trees, and business continuity arrangements for rapid, accountable response.
Approach
- Board‑to‑operational alignment: Ensure governance structures translate into clear operational responsibilities and performance metrics.
- Capacity building: Train boards, executives and compliance teams to sustain governance improvements.
- Continuous improvement: Regular reviews, health checks and KPI monitoring to keep governance effective and current.
Who should engage us
Boards, board committees, executive teams, audit and risk functions, compliance officers, owners of family businesses, and organisations planning transactions or regulatory change.
Get started
Contact us for a governance health check or to design a governance programme tailored to your needs. We’ll assess gaps, recommend priorities, and provide a phased implementation plan with timelines and measurable outcomes.
Individual Performance, People Development & Change Management
We challenge people to higher performance, align people, culture, and capability with strategy to accelerate change and sustain performance. Our services build high performing individuals and teams, leadership, and embed change so individuals deliver results faster and with less disruption.
Our core offerings:
Individual Performance
- Performance Coaching: One-on-one coaching focused on goal achievement, productivity, time management, and overcoming performance barriers.
- Personal Development Plans: Tailored plans linking individual goals to business priorities, with milestones, learning activities, and success metrics.
- Skills & Behaviour Coaching: Targeted coaching to develop critical skills (communication, decision-making, influence) and role-specific behaviours.
- Performance Diagnostics: Assessments (360s, strengths profiling, behavioural interviews) to identify growth areas and inform development interventions.
- Productivity Tools & Techniques: Training in prioritization frameworks, time-boxing, and focus practices to boost individual output and wellbeing.
Leadership Development
- Executive Coaching: One-on-one coaching for CEOs, executives, and high-potential leaders to accelerate strategic impact and personal effectiveness.
- Leadership Programs: Design and deliver cohort-based programs (emerging leaders to senior executives) focused on strategy execution, decision-making, and adaptive leadership.
- Succession Planning: Identify critical roles, assess internal talent, and create development pathways to ensure leadership continuity.
Talent & Capability Building
- Learning Strategy & Curriculum Design: Align learning priorities to business goals; create blended learning journeys (workshops, e-learning, action learning).
- Skills Assessments & Development Plans: Competency frameworks, gap analysis, and tailored development plans for individuals and teams.
- High-Potential (HiPo) Programs: Fast-track development for top talent through stretch assignments, mentoring, and rotational programs.
Change Management & Transformation
- Change Strategy & Readiness: Build change case, stakeholder analysis, impact assessments, and readiness diagnostics.
- Communication & Engagement: Design change communications, storytelling, and town halls to build buy-in and sustain momentum.
- Change Agent Networks: Train and mobilize internal champions to accelerate adoption and troubleshoot implementation barriers.
- Implementation Support: Project-aligned change management, user uptake tracking, and benefits realization monitoring.
Organization Design & Workforce Planning
- Operating Model Redesign: Define structures, roles, governance, and decision rights aligned to strategy.
- Workforce Planning & Reskilling: Forecast talent needs, redeploy skills, and design reskilling/upskilling programs for future capabilities.
- Role & Job Design: Clarify accountabilities, KPIs, and career pathways to improve productivity and retention.
Culture, Inclusion & Employee Experience
- Culture Diagnostic & Activation: Assess culture, identify behaviors to reinforce, and run initiatives to shift norms.
- Diversity, Equity & Inclusion (DEI): DEI strategy, inclusive leadership training, and measurement frameworks to embed equity.
- Employee Experience Design: End-to-end employee journeys, onboarding, performance management, and retention mechanisms.
Performance Management & Rewards
- Goal-Setting & OKRs: Implement OKRs or KPI frameworks tied to strategy and performance reviews. Cascade strategy and develop performance contracts/agreements
- Talent Reviews & Calibration: Facilitate talent review sessions to align promotions, pay, and development investments.
- Compensation & Incentive Design: Align reward structures to desired behaviours and long-term value creation.
Monitoring & Evaluation including Impact Assessments and Evaluations
Are you getting value for money? Measure what matters with rigorous M&E and impact evaluations that drive better decisions and lasting results.
We design and deliver tailored monitoring and evaluation (M&E) systems and impact assessments that provide credible evidence on what works, for whom, and why. Our approach combines rigorous methods, practical measurement frameworks, and stakeholder engagement to inform program improvement, accountability, and strategic decision‑making.
Core Services:
M&E framework design
Logical frameworks, theory of change development, indicators, baselines, and data collection plans tied to outcomes and impact.
Baseline, midline & endline evaluations
Quantitative and qualitative studies to measure progress, outcomes and program effectiveness over time.
Impact Assessments/Evaluations
Experimental, quasi‑experimental and mixed‑methods evaluations to estimate causal effects and or contributory analysis; long‑term outcomes.
Performance monitoring systems
Real‑time dashboards, data pipelines, KPI tracking, and MEL (Monitoring, Evaluation & Learning) systems integration.
Data collection & fieldwork
Surveys, focus groups, key informant interviews, SMS/phone data collection, and remote monitoring.
Diagnostic/Implementation Evaluation; Outcomes Evaluation; Rapid Assessment; formative, summative, (using OECD Evaluation criteria; Design, effectiveness, efficiency, sustainability)
Qualitative inquiry & implementation research
Case studies, participatory evaluations, process tracing and lessons‑learned studies to understand mechanisms and context.
Cost effectiveness & economic evaluations
Cost–benefit, cost–effectiveness and value‑for‑money analyses to inform resource allocation.
Tracer and longitudinal studies
Track beneficiaries and outcomes over extended periods to assess sustainability and scale effects.
Capacity strengthening
Training, mentoring and toolkits for in‑house M&E teams, including survey design, data analysis and reporting.
Data quality assurance & audits
Verification, data cleaning protocols, sampling checks and third‑party validation to ensure credibility.
Business Process Reengineering
Business Process Reengineering: Reviewing and redesigning core processes to boost efficiency, reduce cost, and accelerate outcomes
We help organisations rethink and rebuild their critical workflows to deliver faster, leaner, and more customer‑centric operations. By analysing end‑to‑end processes, removing waste, and redesigning systems and roles, we create durable improvements in speed, quality, cost and compliance.
What we do:
Process diagnostics & value stream mapping
Rapid process discovery, waste identification, cycle‑time analysis and bottleneck mapping to prioritise reengineering opportunities.
We analyse end‑to‑end workflows, remove waste, redesign systems and roles, and implement technology and governance to deliver faster, leaner, customer‑centric operations. Key services include process diagnostics and value‑stream mapping, future‑state process design, automation and tech enablement, organisational/role redesign, change management and adoption, KPI/dashboard setup, pilot‑to‑scale implementation, and compliance/risk alignment.
Our approach
Outcome‑first, data‑driven, collaborative and agile — with rapid prototyping, frontline co‑creation and capability building to embed sustainable change.
Benefits
Deliverables
Current & future‑state process maps, implementation roadmaps and business cases, automation specs, role definitions and RACI matrices, SOPs and training materials, KPI dashboards, pilot reports and scale‑up plans.
Who should engage us
Organisations with slow turnaround, high operating costs, frequent errors, poor customer satisfaction, or manual/complex workflows limiting growth.
Get started
Training & Capacity Building — Practical skills development that delivers performance
Equip your people with the skills, confidence and tools to perform and adapt. Our evidence‑based training blends practical delivery with post‑training reinforcement to ensure learning translates into measurable workplace impact.
What we do:
Custom corporate programmes (accredited & non accredited, SAQA aligned)
Leadership & management development, executive coaching
Performance management training (OKRs, KPIs, appraisals, manager coaching)
Technical & vocational training and certifications
Digital literacy, data skills and cybersecurity awareness
Sales & customer facing enablement
Monitoring, Evaluation & Learning (MEL) capacity building
Train the trainer & facilitator development
Soft skills & wellbeing (communication, resilience, time management)
Sector specific modules (energy & fuel, logistics, farming, healthcare, finance, public sector)
Blended & digital learning: in person, virtual, microlearning and LMS integration
Our approach
- Needs‑driven design based on competency assessments and TNA
- Adult‑learning methods: experiential, simulation and on‑the‑job practice
- Blended delivery with coaching and reinforcement
- Measured outcomes via pre/post assessments, behavioural KPIs and dashboards
- Sustainability: toolkits, train‑the‑trainer and handover to embed skills
Who should engage us
HR leaders, L&D teams, programme managers and executives seeking to close skills gaps, build internal capability or scale development.
Benefits
- Learning needs analysis and competency frameworks
- Custom curricula, facilitator guides and e‑learning modules
- Workshop facilitation, coaching reports and assessments
- Certification pathways, action plans, job aids and learning dashboards
Get started
Book a discovery call for a rapid training needs assessment and a tailored programme, timeline and impact estimate